Clinton, MS40+ engagements
01 Add-on 07 of 07 ← All solutions
Solutions · Add-on

Review Management

The business with more good reviews gets the call. I set up the system that asks every happy customer for one, by email or text, so your reviews grow every month without anyone having to remember.

02

What it is

In plain English

Before someone calls a business they have never used, they read its reviews. Google does the same thing in its own way: the number of reviews you have, how recent they are and how you answer them all help decide who shows up in the map results. A business with 11 reviews next to one with 170 is at a disadvantage before anyone has seen its website.

Most businesses have plenty of happy customers and very few reviews, for a simple reason: nobody asked, or the customer meant to and forgot. Review management closes that gap. After a job or a visit, your customer gets a short, friendly request by email or text with a link that opens the review box directly. If they don't get to it, they get a reminder.

Every customer is asked the same way. I don't filter out the unhappy ones, which Google's rules forbid; you hear from them too, and you get the chance to put it right and to answer in public.

03

What's included

7 items

Setup is $1,500, once. I build your account, connect your Google Business Profile, write the requests in your voice and show your team how to add a customer. After the first year it is $750 a year to keep it running. A single job won from someone who chose you because of your reviews can cover that, and every review you earn keeps working for as long as your listing exists.

$1,500
One-time setup
$750
A year after that
Automatic
Email and text requests, with reminders
Free
Scorecard against your local competitors
  • Requests by email and textA short message after the job, with a link that opens the review box in one tap. Sent from your business name, in words that sound like you.
  • Reminders that stop on their ownA customer who has not responded gets a polite follow-up, and nobody is asked again once they have left a review.
  • An easy way to add customersType in a name and a phone number or email, upload a list, or connect the software you already use where it allows it.
  • All your reviews in one placeGoogle, Facebook and the other sites that matter for your trade, with an alert whenever a new review comes in.
  • Help answering themEvery review deserves a reply, good or bad. I set up the alerts and draft replies you can send as they are or make your own.
  • Your best reviews on your websiteA feed of recent reviews on your site that updates itself, so visitors see fresh proof without anyone copying and pasting.
  • A number to watchHow many requests went out, how many reviews came back and how your total compares with the businesses around you.
Free scorecard

See how your reviews stack up

Tell me which business is yours and I'll email you a scorecard: your reviews and rating next to the competitors around you, and where the gap is.

This doesn't add you to an email list. You'll get your scorecard by email, and I may follow up once about what it shows.

How payment works

  • Setup: paid before I startThe one-time setup fee is due before I build your account and your review requests.
  • Then once a yearFrom the second year the annual subscription is drafted on the anniversary of your start date, before the year it covers.
  • Drafted from your bank accountI draft payments by ACH, under a prior authorization you sign before anything starts.
  • 3% off for paying by ACHA bank draft avoids card fees, so paying by ACH takes 3% off. I still accept cards, at the listed price.
04

How it runs

Week 1 · Week 2 · Ongoing

Most of the work is in the first two weeks. After that it runs in the background.

  1. 01 — Week 1

    Scorecard and setup

    I measure where you stand against your local competitors, connect your Google Business Profile and write your email and text requests for you to approve.

  2. 02 — Week 2

    Your past customers

    The first requests go to the customers you already have, starting with the ones most likely to say yes. This is usually the biggest single jump in your review count.

  3. 03 — Ongoing

    Every new customer

    Each finished job adds one more request. You get an alert for every new review, and I check the numbers with you each quarter.

05

Who it's for

For · Not for
Who it's forFour each way
This is for you if
  • Your customers are happy but your review count does not show it
  • A competitor with more reviews sits above you in the map results
  • You have a customer list with phone numbers or email addresses
  • Someone on your team can add a customer when a job is finished
This isn't for you if
  • You want bad reviews hidden or removed (nobody honest can do that)
  • You want to buy reviews or offer rewards for them, which Google forbids
  • You have no way to contact customers after the sale
  • Your software already sends review requests and people answer them
Not sure which side you're on?Ask on the call →
06

Why it pays for itself

No hostage situations

Reviews are the rare kind of marketing that keeps working after you stop paying for it. An ad stops the day the budget does. A review written this month is still there in five years, still being read by the next person deciding who to call.

So the math is not hard. If one extra customer a year finds you, trusts what they read and hires you, the subscription has paid for itself, and for most businesses one job covers it several times over. Everything after that is return.

There is no long contract. The subscription renews once a year and you can stop before any renewal. The reviews you earned are yours and stay on your listing either way.

07

Sites I built

All case studies →
08

Questions

All 13 answers →
Q.01Who owns the code and assets?

You do. 100% of the intellectual property, code repositories, design files, and operational assets belong to you. For as long as I am maintaining the project post-launch, I host the website and manage the codebase on your behalf to ensure maximum security, performance, and uptime.

However, should you ever decide it's in your best interest to part ways, there are no hostage situations. I include a "Heaven Forbid It Break-Up Plan" directly in my contract. If you and I need to go separate ways, there are no hard feelings. I execute a seamless transfer of all assets and codebase control back to you, setting you up for success to manage things internally or with another vendor.

Q.02Who actually does the work?

Matchless is me, Jon. When a project needs a specialist — a photographer, a copy pass, a niche integration — I bring in a trusted contractor for that piece. You always work directly with me: the person designing, writing, and shipping your system.

Q.03What is the payment schedule?

For projects, I offer two payment structures designed to keep project timelines tight:

1. Paid in Full: 100% before work begins, which takes 2% off the project price.

2. 50/50 Split: A 50% deposit to begin. The remaining 50% is drafted automatically, from your bank account or a card on file, under a prior authorization you sign at kickoff. It's due 30 days after the first payment for projects scoped at up to 6 weeks, and 45 days for projects scoped at 6–8 weeks (60 days by written agreement before work begins).

If a project is scoped at more than 8 weeks, the second half is replaced by milestone payments, set out in your proposal and agreed before work begins.

Care plans and their add-ons are drafted in advance on the same day each billing cycle, whether monthly, quarterly or annually; paid ads, whose fee follows each month's ad spend, is billed monthly. SEO is billed monthly the same way, or you can pay the minimum term up front and take 5% off that term.

Pay by ACH and save 3%. Any payment drafted from your bank account by ACH takes 3% off, because it avoids card fees. That stacks with the Paid in Full discount, so paying in full by ACH takes 5% off the project. For SEO, paying the term up front by ACH takes 8% off it. Cards are always accepted at the listed price, less the Paid in Full discount when it applies.

No work begins until the initial payment or authorization is established. In my experience, this structure ensures that both sides remain fully focused on execution and getting the project across the finish line.

Q.04Do you require a long-term retainer?

My core deliverable is the Client Acquisition System, which is a fixed-price project with a very affordable monthly retainer to maintain the systems, security, software updates, and functionality. If anything ever breaks or needs a tweak and the issue is on my end, you don't pay anything for it to be edited. If you need changes from month to month, anything that fits inside the 30 minutes included in your plan costs nothing extra, and time beyond that gets a discounted hourly rate.

However, many serious clients retain me post-launch for ongoing conversion rate optimization (CRO), SEO, and scaling. These retainers are completely optional and run month-to-month after a 3-month minimum commitment to test baseline performance and assess iterations needed for future success and continued growth.

Clients who opt for a growth retainer see the best results over time.

09

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